Frequently Ask Questions
1. About Akbar Tea:
Akbar Brothers Pvt Ltd a distinguished family-owned business with over five generations of tea expertise dating back to 1907, has taken immense pride in being the World’s Largest Ceylon Tea Exporter for over 30 consecutive years.
Akbar Tea stands out for its rich history, commitment to quality and extensive range of high-quality Ceylon teas sourced from Sri Lanka’s finest tea estates.
To pursue unparalleled growth and innovation in all our endeavors, while achieving the highest standard of excellence as the world’s most valued provider of tea.
2. Product Range:
Akbar offers a diverse range of teas, including Black, Green, White, Flavoured and Herbal teas, catering to various preferences and tastes.
Yes, Akbar Tea offers a selection of flavoured teas, including fruit-infused, floral and spiced blends, providing a delightful twist to traditional Ceylon teas.
Akbar Tea offers a range of organic and specialty teas, carefully crafted to meet the highest standards of quality and sustainability.
3. Quality and Standards:
Akbar maintains strict quality control measures at every stage of production, from sourcing tea leaves from reputable estates to rigorous testing and packaging processes.
Yes, Akbar is committed to ethical sourcing practices, ensuring fair wages, and working conditions for tea plantation workers and supporting sustainable farming methods.
Akbar Tea holds various certifications, including ISO, Fairtrade, and Rainforest Alliance, demonstrating our commitment to quality, sustainability, and social responsibility.
4. Packaging and Shipping:
Akbar Tea products are carefully packaged in air-tight, eco-friendly packaging to preserve freshness and flavour during transit.
We offer a range of shipping options, including standard, expedited, and international shipping, to ensure prompt and reliable delivery to our customers worldwide.
Yes, Akbar Tea ships internationally to over 100 countries and territories, allowing tea lovers worldwide to enjoy our premium Ceylon teas.
5. Brewing and Preparation:
For best results, steep Akbar Tea in freshly boiled water for the recommended time, depending on the type of tea, to unlock its full flavour and aroma.
To enhance the flavour and aroma of Akbar Tea, use filtered water, preheat the teapot or cup, and avoid over-brewing to prevent bitterness.
Green tea brews best with cooler water (175-180°F) for 2-3 minutes, while black tea prefers hotter water (200-212°F) for 3-5 minutes. Use 1 teaspoon of tea per 8 ounces of water and adjust to taste. Green tea is delicate, so be careful not to oversteep, while black tea can handle a longer brew for richer flavour.
6. Health Benefits:
Akbar Ceylon Tea offers a range of health benefits, including antioxidants, hydration, improved digestion, and mental alertness, making it a nutritious and refreshing beverage.
Yes, Akbar Tea is naturally gluten-free and low in calories, making it suitable for individuals with dietary restrictions or specific health concerns.
Akbar offers a variety of herbal and wellness teas, such as chamomile, peppermint, and ginger, known for their soothing and therapeutic properties.
7. Customer Service:
You can contact our Digital customer service team via email, phone or live chat on our website for assistance with orders, product inquiries, or any other concerns.
We value your satisfaction at Akbar Tea and strive to ensure that you are pleased with your purchase. If for any reason you are not completely satisfied with your order, we offer a satisfaction guarantee, allowing you to return or exchange products within a specified timeframe. However, please understand that returns and refunds are subject to review and will be decided based on individual circumstances. We kindly encourage you to review our detailed return and refund policy for further information.
Yes, Akbar Tea offers wholesale and bulk ordering options for businesses, retailers, and hospitality establishments looking to stock our premium teas.
8. Sustainability Initiatives:
Akbar Tea is committed to sustainability and participates in various initiatives, including eco-friendly packaging, carbon offset programs, and supporting fair trade practices.
Yes, Akbar Tea products are packaged using recyclable and biodegradable materials, and our production processes prioritize environmental sustainability and conservation efforts.
Yes, Akbar Tea partners with local communities and organizations to support education, healthcare, and social welfare initiatives in tea-growing regions.
9. Gifts and Special Occasions:
Yes, Akbar Tea offers a range of beautifully packaged gift teas, perfect for special occasions or corporate gifting.
Yes, you can add a personalized message or gift note to your order during the checkout process to add a special touch to your gift.
Yes, Akbar Tea offers gift cards, allowing recipients to choose their favourite teas.
10. Subscription Services:
Yes, Akbar Tea offers subscription services and TeaMates memberships, providing customers with regular deliveries of their favourite teas and exclusive perks.
Subscribers enjoy convenience, savings, and flexibility, with customizable delivery frequencies and access to exclusive discounts and promotions.
Subscribers can manage their subscriptions, update preferences, or cancel at any time through their online account or by contacting customer service. shop@akbar.com
