Refund Policy
At Akbar Tea’s Online Shop, we strive to ensure your complete satisfaction with our products. If, for any reason, you are not satisfied with your purchase and wish to return your order, please follow the guidelines outlined below:
Contact Us:
Please contact us at shop@akbar.com or call +94777836743 within business hours to initiate the return process. We will respond to your inquiry within 48-72hours to assist you further.
Refund Process:
Upon approval of your return request, our dedicated team at Akbar Tea is committed to ensuring a smooth and efficient refund process. Please note that refunds may take up to 5 working days to be processed from the time your return is accepted. This timeframe allows us to thoroughly review and verify the returned items before initiating the refund. We appreciate your patience and understanding as we strive to deliver exceptional service and resolve any issues promptly. If you have any further questions or concerns regarding your refund, please don’t hesitate to contact our customer support team for assistance.
Conditions for Returning Products:
To be eligible for a return, the following conditions must be met:
Product Return:
- The product must be returned to us in its original packaging and condition. Return shipping costs are non-refundable unless the return results from an error, such as a product defect.
Timeline:
- Returns must be initiated within 7 days from the date of delivery. We cannot accept returns beyond this timeframe.
Product Condition:
- We cannot accept returns for products that have been largely consumed (more than two servings) or if the product packaging has been opened or damaged.
Change of Mind:
- Please note that we cannot accept product returns if you have simply changed your mind, such as a preference for a different tea.
Exclusions:
Please note that certain products may be exempt from our refund policy if they are perishable or customized. Additionally, promotional or discounted items may not be eligible for returns unless they are defective or damaged.
Contact Us:
If you have any questions or concerns regarding our refund policy or need assistance with a return, please do not hesitate to contact us at shop@akbar.com or call +94777836743 within business hours. We are here to help and ensure your satisfaction with your Akbar Tea experience.
Thank you for choosing Akbar Tea’s Online Shop. We appreciate your trust and support.
